Return Policy – obleongmarketing.shop

At OBLEONG MARKETING SDN BHD 202501025913 (1627326-T), we value customer satisfaction and strive to provide high-quality dried goods such as dried fruits, canned fruits, nuts, tea leaves, and dried flowers. Please take a moment to read our return and cancellation policy carefully before making your purchase.

1. Return Policy

Due to the perishable and consumable nature of our products, we are unable to accept returns once an item has been opened or used. However, we will gladly review any issues related to damaged, incorrect, or defective items received.

You may request a return or replacement if:

You received the wrong product.
The product is damaged or expired upon arrival.
The product packaging was severely compromised during delivery.

To initiate a return, please contact our customer service team within 3 days of receiving your order at obleong_marketing@outlook.com with:

Your order number
A clear photo of the item and packaging
A brief description of the issue

Once approved, we will arrange a replacement or refund depending on stock availability.

2. Return Conditions

Products must remain unopened, unused, and in their original packaging.
Any consumed or partially used items will not be accepted for return.
Returns must be made through the original purchase channel (our website or official store).
Shipping fees for returning items (if applicable) will be borne by the customer unless the return is due to our error.

3. Cancellation Policy

Orders can only be canceled before they are processed or shipped.
Once your order has been packed or dispatched, cancellation is no longer possible.

To cancel an order:

Please contact us as soon as possible at [Your Contact Info].
Approved cancellations will be refunded to your original payment method within 5–7 working days.

4. Refund Process

Once we receive and inspect your return, we will notify you via email or WhatsApp.
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during checkout.

5. Non-Returnable Items

We do not accept returns or exchanges for:

Dried fruits, nuts, tea leaves, or flowers that have been opened or consumed.
Items purchased during sales, promotions, or clearance events.
Products damaged due to improper storage or handling after delivery.

6. Contact Us

If you have any questions or concerns about your order, please reach out to our support team:
📞 01120703346
📧 obleong_marketing@outlook.com
📍 LOT 3505B, 1ST JALAN CHERAS, BATU 11, KAMPUNG BARU CHERAS, 43200 CHERAS SELANGOR